Privacy Policy

Like the quiet essence we preserve in every piece,
your privacy is treated with the same care, intention, and respect.

This Privacy Policy explains how Áo Dài Mộc (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you visit our website or engage with our services.

1. Information We Collect

We collect only what is necessary—nothing more.

1.1 Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and device information
  • Time zone
  • Cookies and tracking data
  • Pages viewed and interactions

1.2 Information you provide

When you place an order or contact us:

  • Name
  • Billing and shipping address
  • Payment details (processed securely via providers)
  • Email address
  • Phone number

2. Legal Basis for Processing (GDPR)

Where applicable, we process your personal data under the following lawful bases:

  • Contractual necessity – to fulfill orders and provide services
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications and non-essential cookies
  • Legal obligations – where required by law

3. How We Use Your Information

Your information is used with clarity of purpose:

  • To process and deliver your orders
  • To communicate with you regarding orders or inquiries
  • To improve website performance and user experience
  • To prevent fraud and maintain security
  • To provide relevant content, offers, and marketing (where permitted)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

Types of cookies we use:

  • Essential cookies – required for website functionality
  • Analytics cookies – to understand user behavior (e.g., Google Analytics)
  • Marketing cookies – to deliver relevant advertising

You can control or disable cookies through your browser settings.
You may also opt out of certain tracking via tools such as:

  • Google Ads Settings
  • Network Advertising Initiative

5. Sharing Your Information

We share your data only when necessary, and only with trusted partners:

  • E-commerce platform providers (e.g., Shopify)
  • Analytics services (e.g., Google Analytics)
  • Payment processors (secure third-party providers)
  • Shipping and logistics partners

We may also disclose information:

  • To comply with legal obligations
  • To protect our rights or prevent fraud

We never sell your personal data.

6. International Data Transfers

Your information may be processed or stored outside your country, including on secure servers operated by our service providers.

We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

7. Data Retention

We retain personal data only as long as necessary:

  • Order information: for legal, tax, and accounting purposes
  • Marketing data: until you withdraw consent
  • Analytics data: as required for performance tracking

When no longer needed, your data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the equivalent minimum age in your jurisdiction).
We do not knowingly collect personal data from children.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

12. Policy Updates

This Privacy Policy may be updated to reflect changes in legal requirements or our practices.
Updates will be published on this page with the revised effective date.

13. Contact

For any questions, requests, or concerns regarding your privacy:

Áo Dài Mộc
📍 117A Hồng Bàng, Nha Trang, Vietnam
📧 [email protected]

We respond with care, clarity, and respect—because trust, like craftsmanship, is built in the unseen.